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PRIVACY POLICY

Last Updated: October 2, 2023

At Luxeli Apartments, we are committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information when you use our website, mobile applications, or services (collectively, the "Services"). By accessing or using our Services, you consent to the terms outlined in this Privacy Policy.

Information We Collect

1. Personal Information:

We may collect the following types of personal information from you:

- Contact Information: This includes your name, email address, phone number, and mailing address.
- Reservation Details: When you make a reservation with Luxeli Apartments, we collect information related to your stay, such as check-in and check-out dates, room preferences, and payment details.
- Account Information: If you create an account with us, we collect information such as your username and password.
- Communication Data: We may collect data from your communications with us, including emails and chat messages.
- Feedback and Reviews: Any feedback or reviews you provide about our Services.

2. Non-Personal Information:

We may also collect non-personal information, which does not directly identify you. This may include:

- Usage Data: Information about how you interact with our website and mobile applications, including IP address, browser type, and device information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

- To provide and improve our Services.
- To process reservations and payments.
- To communicate with you, including responding to your inquiries and providing customer support.
- To send you promotional materials, offers, and updates, if you have opted in to receive them.
- To conduct research and analysis to enhance our Services.
- To comply with legal obligations and protect our rights.

Data Sharing

We may share your personal information with the following parties:

- Service Providers: We may share your information with third-party service providers who assist us in operating and improving our Services, such as payment processors and IT service providers.
- Legal and Regulatory Authorities: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with your explicit consent.

Your Choices

- You can update your account information and communication preferences by logging into your Luxeli Apartments account.
- You can opt out of promotional emails by following the unsubscribe instructions included in the email.
- You can manage cookies through your browser settings.

Security

We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Luxeli Apartments
Address: 124 City Road, London EC1V 2NX
Email: contact@luxeliapartments.co.uk
Phone: +44 07718346331

Effective Date: October 2, 2023

Thank you for choosing Luxeli Apartments. Your privacy is important to us, and we are committed to protecting your personal information.